🆕Brand New Products🆕
- Genuine Products: Full Original factory warranty provided
- Parallel Import/Reseller Products: One-year store warranty provided by our company.
- Repair Arrangements During Warranty Period:
- Original Factory Warranty: Please arrange warranty service according to the original factory's maintenance procedures.
- In-Person Service: Please visit our Kowloon Bay office for testing and repair service arrangement.
- Mail-in Processing: Buyers return the defective item first. Repair service will be arranged after testing and confirmation.
✌️Used/2nd Hand Goods Warranty✌️
- Warranty Commitment:** 7-day store warranty provided. Free return or exchange for any malfunction during this period (excluding shipping costs).
- Delivery Location:
- You can visit our Kowloon Bay office during office hours for on-site testing and delivery.
- You can schedule delivery at Kowloon Bay, Ngau Tau Kok, or Kwun Tong MTR stations.
- Return/Exchange Processing:
- In-person Processing:** Please visit our Kowloon Bay office for on-site testing and immediate return/exchange processing.
- Mail-in Processing: Buyers first send back the problematic item. After testing and confirmation, a refund or exchange will be arranged.
⚙️Return and Exchange Arrangements for Consumables, Supplies, Cables, and Spare Parts⚙️
- Return and Exchange Period: Consumables, supplies, cables, and spare parts enjoy a 7-day return and exchange period.
- Return and Exchange Conditions: The item must be returned with its original, complete packaging.
- Return and Exchange Processing Methods:
- In-Person Processing: Please visit the Kowloon Bay office for on-site testing and immediate processing of returns and exchanges.
- Mail-in Processing: Buyers first send back the problematic item. After testing and confirmation, a refund or exchange will be arranged.
🚚Value-added services (delivery, installation, and repair)🚚
- Delivery and installation: We provide door-to-door delivery and installation. Please contact customer service for pricing and quotes.
- Technical support: We provide on-site repair and remote technical support. Please contact customer service for pricing.
